Cancellations
We do not cancel orders after they have been submitted. The only time we do this
is if there is an error on our part, we find attempted fraud or a minor
attempting to illegally place an order. Sorry, but We do not have the manpower
to deal with those of you who order and cancel on a daily basis; our processing
company also charges us money for this each and every time.
Return policy
Customer satisfaction is our top priority and we want you to be completely
satisfied with your purchase. We have set specific guidelines to ensure a quick
and hassle-free return and exchange process. We have a fully staffed team of
experts who can walk you step by step through this process.
We offer 30 days money back guaranteed if the customer is in any case not
satisfied with the item/s purchased. *Please read our Return Policy for more
information.
Please notify us within 5 days of receiving product in order to qualify for a refund, exchange or credit. Items must have all tags intact & not show any signs of wear. Orders must be sent back in full unless arrangements are made to refund or exchange part of the order. Please make sure to get a Return Merchandise Authorization number (RMA) by phone or Contact us by email Return Form Online
Please note: Engraved or personalized jewelry CANNOT be returned and are not covered by the above money back policy BUT if an item is incorrectly engraved or if the item is structurally damaged, we will replace it immediately at no extra cost to you.
- 30 day money back satisfaction guarantee on all jewelries except for jewelry that has been engraved or personalized.
- Full refund of purchase price on all returned items less the cost of shipping. (We offer free shipping in such a case you would be charged $5.95 for the cost of shipping)
- Refunds will be processed within 1-2 billing cycles of receipt of return with email notification of refund.
Ship Your Return - Ship your return using a traceable preferably insured method of shipment (e.g.: USPS Priority Post, UPS, FedEx). That way you are protected against any loss during shipment. Check Your Email - We will send you an email to notify you that we have received and processed your return, and that the proper credit or debit card account has been credited. You should expect the credit in your account 10-14business days after we have received your return. Returns against items paid for by check or money order will be refunded by check.
How to Make an Exchange
To make an exchange or return the item please follow the listed steps:
Email Us - Email customer service at sales@amzjewelry or call us at 1-813-684-4700 and inform us of your intent to make an exchange
or:
Complete the Returns & Exchange Form with your order number and item details.
Ship Your Exchange - Ship your exchange using a traceable method of shipment (e.g.: USPS Priority Post, FedEx). We recommend that the package is insured, that way you are protected against any loss during shipment.
*(* Refunds will only be issued against items that are returned in undamaged and in their original condition)
*(Exchanges will be made only if the returned items are in their original undamaged condition.)
