All orders are processed and shipped within 1 to 2 business days.
AmzJewelry is proud to offer FREE USPS First Class Mail
(4-7 days) shipping on all Domestic orders within US.
See below other available Mailing Rates and Services:
UPS Next day
$56.50 for the first item
$1.00 for each additional items
USPS Express Mail
(1-3 days)
$21.36 for the first item
$1.00 for each additional items
See below for our shipping policies and available Mailing Rates and Services for
the International orders:
International USPS International Flat Rate
(14-21 days) $16.50 for the first item
$2.00 for each additional items
Fedex International Priority
(1 day) $83.00 for the first item
$1.00 for each additional items
Please make allowances for the processing time when estimating your delivery
date.
Shipment Tracking
Once your order has been picked up by Fedex or USPS for shipment you will
receive an automated email notification confirming shipment along with your
tracking number. This tracking number will allow you to follow the progress of
your order in transit until it reaches you or your recipient.
International Orders Shipping
USPS International Flat Rate insures up to a $45 value of your package. If you
wish to insure the full value of your package, please choose USPS Priority Mail
or Fedex. Please note that USPS International Priority Mail does not ship to the
following countries: Australia, Bolivia, Canada, India, Israel, Poland and
Romania. If your package is lost, AmzJewelry will only refund the insured amount
of your package.
Return policy
Customer satisfaction is our top priority and we want you to be completely
satisfied with your purchase. We have set specific guidelines to ensure a quick
and hassle-free return and exchange process. We have a fully staffed team of
experts who can walk you step by step through this process.
We offer 30 days money back guaranteed if the customer is in any case not
satisfied with the item/s purchased. *Please read our Return Policy for more
information.
Please notify us within 5 days of receiving product in order to qualify for a refund, exchange or credit. Items must have all tags intact & not show any signs of wear. Orders must be sent back in full unless arrangements are made to refund or exchange part of the order. Please make sure to get a Return Merchandise Authorization number (RMA) by phone or Complete the Return Form Online
Please note: Engraved or personalized jewelry CANNOT be returned and are not covered by the above money back policy BUT if an item is incorrectly engraved or if the item is structurally damaged, we will replace it immediately at no extra cost to you.
- 30 day money back satisfaction guarantee on all jewelries except for jewelry that has been engraved or personalized.
- Full refund of purchase price on all returned items less the cost of shipping. (We offer free shipping in such a case you would be charged $5.95 for the cost of shipping)
- Refunds will be processed within 1-2 billing cycles of receipt of return with email notification of refund.
Ship Your Return - Ship your return using a traceable preferably insured method of shipment (e.g.: USPS Priority Post, UPS, FedEx). That way you are protected against any loss during shipment. Check Your Email - We will send you an email to notify you that we have received and processed your return, and that the proper credit or debit card account has been credited. You should expect the credit in your account 10-14business days after we have received your return. Returns against items paid for by check or money order will be refunded by check.
How to Make an Exchange
To make an exchange or return the item please follow the listed steps:
Email Us - Email customer service at sales@amzjewelry or call us at 1-813-684-4700 and inform us of your intent to make an exchange
or:
Complete the Returns & Exchange Form with your order number and item details.
Ship Your Exchange - Ship your exchange using a traceable method of shipment (e.g.: USPS Priority Post, FedEx). We recommend that the package is insured, that way you are protected against any loss during shipment.
*(* Refunds will only be issued against items that are returned in undamaged and in their original condition)
*(Exchanges will be made only if the returned items are in their original undamaged condition.)